RETURN & EXCHANGE CENTRE

1. Please contact Customer Service on our site, indicating the item(s) you would like to return and the reason. We do not accept returned items that were sent back by you directly without checking with us first. You can contact us with info@lvness.com.

2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing. Write your order number on the package, like lvn**** to make your package be recognized easily, so we can solve your problem as soon as possible.

3. Drop off your package at the local post office.

4. Most returns are processed within 7 business days after we receive your package. We'll issue the refund to your original way you paid for the order. Once your refund has been issued, you will receive a confirmation email. Original shipping fee & return shipping fee will not be refunded.

* Please note: All the returns, customers need to pay for the cost of shipment.

1. You have 7 days to decide if an item is right for you, if you would like to return the item please contact us within 7 days of delivery.

2. The following items cannot be returned, refunded or exchanged: ① Items On Clearance, ② Accessories, ③ Customized Items, ④ Flash Sale Items, ⑤ Black Friday Specials (including 70% off section / 30% off section / $9.9 section).

3. Items must be returned unworn, unwashed, undamaged with all tags and hygienic liner intact. We do not accept a returned item that's worn, damaged, washed or altered in any way.

4. Items with non-returnable marks and free gifts cannot be returned.

5. We do not accept returned items that have been sent back without proper returns requests.

6. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.

7. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-LVNESS products.

8. As all items (including standard size) are made-to-order, we cannot afford to accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel an order believed to have been made with that intention.

9. We are not liable for return item(s) that are lost or damaged or Packages be inspected by the customs (the customer should pay the customs clearance), please keep the receipt with tracking information.

10. We reserve the right to refuse the return if received in an unacceptable condition or without our prior knowledge.

11. In the event of parcel destruction, loss, or return due to client-related circumstances (including but not limited to delayed customs clearance cooperation, incomplete contact information, recipient absence, or incorrect addresses) where product recovery becomes unfeasible, refunds will not be issued.

12. We do not accept the rejected package. A 40% refund will be issued back. If you need a return, after you receive it, you can contact us.

13. Returns of 2–3 items (from single or multiple orders) incur a 15% restocking fee. Returns of 4+ items incur a 30% restocking fee. Fees are deducted from the refund.

* Note:
• For returns requested by the customer, the customer is responsible for return shipping costs. And the costs of the original shipping fees will not be refunded.
• Returns of 2-3 items from single or multiple orders are subject to a 15% restocking fee that will be deducted from the refund amount; Returns of 4 or more items from single or multiple orders are subject to a 30% restocking fee that will be deducted from the refund amount.

FOR ALL CUSTOM SIZE DRESSES:
At LVNESS, we understand that you may want the dress to ideal fit! To help you out, we offer custom sizing on most of our dresses. Custom sizing takes the same amount of time to make and ship to you!

Custom dresses are made specifically to the measurements you provide (bust, waist, hips, height, and hollow-to-floor). That means no one else will be able to wear that dress once it's made. Because of this, we are unable to accept any returns on custom dresses. Please double check your measurements and color choice before ordering.

We understand that sometimes small alterations are needed, we offer limited alterations reimbursement for only our custom sizes. Simply send us a picture of your receipt from the tailor and your order number and we'll do the rest! Yes, it really is that easy!

FOR ALL PERSONALIZED AND PERSONAL CARE ITEMS:
All personalized and personal care items (including earrings, lingerie, swimwear, etc.) are final sale. Due to hygiene issues there are no returns/exchanges.

This applies to cancellations only; modification requests follow Order Changes Policy.
We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that most of our dresses are made to order, and once the creation process has begun the materials cannot be reused. The good news is that after placing your order, there is still time to make up your mind. Please refer to our cancellation policy below for details.

• Unpaid orders are automatically cancelled after 1 day.
• Cancel order within 24 hours of payment for a full refund.
• Cancel order 24-72 hours after payment: 80% refund + any paid shipping charges (if applicable).
• Cancel order 72-120 hours after payment: 50% refund + any paid shipping charges (if applicable).
• Cancel order > 120 hours after payment: Refund of shipping fee only.
• Once your order is shipped, it cannot be cancelled.

If you would like to cancel your order, please contact our customer service to proceed.

* When you receive an email from LVNESS titled "Order #_______ confirmed", your payment has been confirmed.